FAQ

Although multicolor workflows are particularly appreciated in commercial and art printing, they offer clear advantages in other areas as well:

• The enhanced color space, also called ECG from Enhanced Color Gamut, enables print products more true-to-original.
• Your pictures will be richer in contrast due to increased luminosity and saturation.
• Separated spot colors are better reproduced, so that you can also display extreme product colors with colorimetric accuracy.
• You save time and money, because no process color needs to be changed and no ink unit needs to be cleaned when spot colors are requested.

There are also multicolor workflows with less or more than 7 inks.

1. Exit the Client completely.
2. Stop GMG ColorServer. To do this, right-click the GMG Service Controller icon in the Windows taskbar and select Stop.
   While the services are stopped, the circle of the GMG Service Controller icon will turn orange. Please wait until the circle turns red, indicating that the server has stopped completely.
3. Quit GMG Service Controller. To do this, right-click the GMG Service Controller icon in the Windows taskbar and select Quit.
4. Quit GMG Hotfolder Service Monitor. To do this, right-click the GMG Hotfolder Service Monitor icon in the Windows taskbar and select Quit.
5. Launch the installer of your currently installed GMG ColorServer version.
6. Choose Remove.
7. In your file manager, open the directory C:\Programme (x86)\GMG.
8. Delete the folder GMG ColorServer5.
9. In your file manager, open the directory C:\Benutzer\Öffentlich\GMG.
10. Delete the folder ColorServer.

The Uninstall is now successfully finished.

1. Is your dongle connected? The dongle always has to be connected while running GMG ColorServer.
2. Do you have a valid license for the installed GMG ColorServer version? Without a valid license, no connection can be established. You can find further information on licenses in the section Licenses.
   
3. Is the taskbar icon for the GMG ColorServer Service Monitor green? If not, your services are inactive. Right-click on the monitor icon and select Start to activate the services.
4. Is the taskbar icon still orange or red? Please close the GMG ColorServer Monitor with Right-click > Shutdown completely and restart it.
5. Are all ports entered correctly in the GMG ColorServer Configurator under Server Configuration and Worker Configuration? If not, please correct the setting.

   By default, the name localhost is entered under Web Service Address, the port 8111 under Web Service Port, and the port 5555 under Queue Port.
   These settings may individually differ from your network configuration. If in doubt, please contact your network administrator to ask for the correct network settings.

6. Is your system protected by a firewall? If so, please make sure that the firewall allows connections to the ports mentioned above. If necessary, set up a special rule.

   This advice is also valid when using a MAC client.

1. Start the GMG ColorServer Configurator.
2. Open the tab Service Monitor.
3. Navigate to the section Hotfolder.
4. Is the checkbox next to Start Hotfolder as Service activated or deactivated?
   The further procedure depends on this setting.

Proceed as follows if the checkbox is activated...

5. Start the GMG Hotfolder Service Configurator.
6. In the upper right, click the gear icon and choose Settings….
   A new dialog opens.
7. Is the address under Server Address entered correctly? If not, please enter the correct address.
8. Is the port under Server Port entered correctly? If not, please enter the correct port.
9. Is the port under Queue Port entered correctly? If not, please enter the correct port.
10. Confirm by clicking OK.

Now your files should be displayed correctly in the queue.

By default, the name localhost is entered under Server Address, the port 8111 under Server Port, and the port 5555 under Queue Port.
These settings may individually differ from your network configuration. If in doubt, please contact your network administrator to ask for the correct network settings.

Proceed as follows if the checkbox is deactivated...

5. Please make sure that the GMG Hotfolder Service Monitor is active. If it is deactivated, please restart it.

Now your files should be displayed correctly in the queue.

1. Start the GMG ColorServer Configurator.
2. Open the tab Worker Configuration.
3. Is the address under Address entered correctly? If not, please enter the correct address.
4. Is the port under Web Service Port entered correctly? If not, please enter the correct port.
5. Is the port under Queue Port entered correctly? If not, please enter the correct port.

Now your files should be processed correctly.

By default, the name localhost is entered under Address, the port 8111 under Web Service Port, and the port 5555 under Queue Port.
These settings may individually differ from your network configuration. If in doubt, please contact your network administrator to ask for the correct network settings.

1. In the upper right of the client window, click the gear icon and choose Settings….
   The dialog General Settings opens.
2. Is the server address under Network > Server Address entered correctly? If not, please enter the correct address.
3. Is the port under Network > Server Port entered correctly? If not, please enter the correct port.

Now the connection should be displayed correctly.

By default, the name localhost is entered under Server Address and the port 8111 under Server Port.
These settings may individually differ from your network configuration. If in doubt, please contact your network administrator to ask for the correct network settings.

1. Start the GMG ColorServer Configurator.
2. In the tab Server Configuration, scroll down to the section Backup and Restore and choose Backup.
   A file dialog opens.
3. Choose a location for your backup and confirm by clicking OK.
   A pop-up opens and the backup process starts. The backup status is displayed as percent in a progress bar.

   During the backup the server is stopped on purpose. You will be notified of this by appropriate client messages and the indicator in the status bar. As soon as the backup process is complete, the server is automatically restarted and ready to work.

4. After the backup, close the pop-up by clicking OK.
5. Click OK to close the GMG ColorServer Configurator.

1. Start the GMG ColorServer Configurator.
2. In the tab Server Configuration, scroll down to the section Backup and Restore and select Restore.
   A file dialog opens.
3. Select your backup file and confirm by clicking OK.
   A pop-up opens and the restore process starts. The status is displayed as percent in a progress bar.

   During the restore the server is stopped on purpose. You will be notified of this by appropriate client messages and the indicator in the status bar. As soon as the restore process is complete, the server is automatically restarted and ready to work.

4. After the restore, close the pop-up by clicking OK.
5. Click OK to close the GMG ColorServer Configurator.

1. Exit the Client completely.
2. Stop GMG ColorServer. To do this, right-click the GMG Service Controller icon in the Windows taskbar and select Stop.
   While the services are stopped, the circle of the GMG Service Controller icon will turn orange. Please wait until the circle turns red, indicating that the server has stopped completely.
3. Quit GMG Service Controller. To do this, right-click the GMG Service Controller icon in the Windows taskbar and select Quit.
4. Quit GMG Hotfolder Service Monitor. To do this, right-click the GMG Hotfolder Service Monitor icon in the Windows taskbar and select Quit.
5. In your file manager, open the directory C:\Users\Public\GMG\ColorServer\Server.
6. Delete the subfolder Working including its content.
7. In your file manager, open the directory C:\Users\Public\GMG\ColorServer\Hotfolder Service.
8. Delete the subfolder Working including its content here as well.
9. Enter %localappdata% into your file manager's address bar and confirm by clicking Enter.
10. Delete the subfolder Working including its content here as well.
11. Launch GMG ColorServer again.

1. Open GMG ProfileEditor.
2. From the program menu, choose File > Open….
   A file dialog opens.
3. Navigate to your profile folder.
4. Select the relevant profile and confirm by clicking Open.
   A new window opens.
5. Open the tab 4d Color Space.
6. From the higher-level program menu, choose Import / Export > Export Target Values > CGATS….
   A file dialog opens.
7. Select the preferred storage location for the export file and confirm by clicking Save.

Now the CGATS file with the target values and actual values of your profile is stored to the selected location.

In this case, the error is caused by the Application Service not being updated. Please uninstall the Application Service from the list of installed applications, then reinstall it.

1. On the left side of your Windows taskbar, click the Start button and choose Settings > Apps & Features.
2. Depending on which version of GMG ColorServer you have installed, you will now find either AppServiceV1 or AppServiceV2 in the app list.
3. Select the appropriate AppService and click Uninstall.
4. In your file manager, open the GMG ColorServer directory.
5. In the GMG ColorServer directory, enter AppService into the search bar and you will either see the file AppServiceV1.msi or AppServiceV2.msi.
6. Double-click the file and the Application Service will be re-installed.

The ambient light sensor has to be locked before measuring. Please make sure that the arrow icon on the sensor head points to the closed lock icon and not to the open lock icon.

The picture shows the ambient light sensor of X-Rite i1 Pro3 in the locked position.

If you use a measurement table, please make sure that the correct measurement device is connected. The measurement device X-Rite i1 Pro 3 can only be used with the measurement table X-Rite i1 iO Pro, the measurement device X-Rite i1 Plus 3 can only be used with the measurement table X-Rite i1 iO Plus.